omgbd Privacy Policy — How We Collect, Use, and Protect Your Personal Data

1. Who We Are and How to Contact Us

omgbd is an online betting and gaming platform operating at omgbd.ws, offering sportsbook (including cricket BPL, IPL, and T20 World Cup markets), live casino, slots, crash games, bingo, and related gaming products to players in Bangladesh. omgbd is the data controller responsible for the personal data collected and processed via this platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact our data protection team by email. The contact address is displayed as plain text in the footer of every page on this site: [email protected]. We aim to respond to all privacy-related enquiries within five Bangladesh Standard Time (BST) business days.

Please do not include sensitive financial information such as full card numbers or mobile banking PINs in any email correspondence with omgbd. Our support team will never request this information by email.

2. Scope of This Policy

This Privacy Policy applies to all personal data collected by omgbd in connection with your use of the omgbd platform, including the website at omgbd.ws and any mobile-optimised interface operated under the omgbd brand. It applies to all registered account holders and to any individual who browses the platform without registering.

This Policy should be read in conjunction with the omgbd Terms & Conditions and Responsible Gaming policy, both of which contain additional provisions relevant to the processing of your personal data. In the event of a conflict between this Policy and any other document, this Privacy Policy shall govern with respect to matters of personal data protection.

This Policy does not apply to the privacy practices of third-party Game Providers (such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, or Spribe) or payment service providers (such as bKash, Nagad, or Rocket). Those parties operate under their own privacy policies, which you should review separately where relevant.

3. Data We Collect About You

3.1 Registration and Identity Data

When you create an omgbd account, we collect the personal information you provide during registration, including: your full legal name, Bangladeshi mobile phone number, date of birth, and optionally an email address. This information is required to establish your account and is used to identify you throughout your relationship with omgbd.

3.2 Identity Verification (KYC) Data

omgbd may request documentary evidence to verify your identity ("Know Your Customer" or KYC verification). KYC documents may include a copy of your National Identity Card (NID), passport, or driving licence, as well as a recent bank statement or utility bill confirming your address. These documents are processed and stored securely and used exclusively for identity verification and anti-money-laundering compliance purposes.

3.3 Financial Transaction Data

We collect records of all deposits, withdrawals, and in-platform transactions associated with your account. This includes the transaction amount in Bangladeshi Taka (৳), the payment method used (e.g., bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard), transaction timestamps, and reference numbers. Full payment account credentials (e.g., mobile banking PINs, full card numbers) are never stored by omgbd — these are handled directly by the relevant payment service provider.

3.4 Platform Usage and Betting Data

We collect data about how you use the omgbd platform, including: pages visited, games played, bets placed (market, stake, odds, outcome), session duration, device type, operating system, and browser type. This data is used to personalise your experience, detect fraud, and improve platform performance.

3.5 Technical and Device Data

When you access omgbd, our servers automatically collect certain technical data including your IP address, device identifier, browser fingerprint, referring URL, and connection timestamps. This data is used for security monitoring, fraud detection, and platform analytics.

3.6 Communications Data

If you contact omgbd's customer support team, we retain records of that correspondence, including the content of your message, your contact details, and the date and time of the communication. These records are used to resolve your query and to improve our support service quality.

3.7 Responsible Gaming Data

If you use any of the responsible gaming tools available on the omgbd platform — such as deposit limits, loss limits, session time alerts, or self-exclusion — we record your preferences and the dates on which those settings were applied or modified. This data is processed exclusively for the purpose of giving effect to your responsible gaming elections and cannot be used for marketing or profiling purposes.

4. How and Why We Use Your Data

The table below summarises the primary purposes for which omgbd processes your personal data and the type of data involved in each processing activity.

Purpose of Processing	Data Categories Used
Account registration and management	Registration data, identity data, contact details
Identity verification (KYC)	Identity documents, address documents, date of birth
Processing deposits and withdrawals	Financial transaction data, payment method identifiers
Delivering betting and gaming services	Platform usage data, betting history, session data
Fraud prevention and security monitoring	Technical data, IP address, device identifiers, transaction data
Responsible gaming compliance	Responsible gaming preferences, betting history, session data
Customer support	Communications data, account data, transaction data
Platform analytics and improvement	Platform usage data, technical data (aggregated and anonymised)
Legal and regulatory compliance	All categories as required by applicable law
Direct marketing communications (opt-in only)	Contact details, communication preferences

omgbd does not use your personal data to make fully automated decisions that produce legal or similarly significant effects on you without human oversight. Where profiling is used in connection with responsible gaming monitoring or fraud detection, a member of the omgbd team reviews flagged cases before any consequential action is taken on your account.

5. Legal Bases for Processing

omgbd processes your personal data on the following lawful bases:

• Performance of a contract: Processing your registration data, financial transactions, and betting activity is necessary to perform the contract between you and omgbd (as governed by the Terms & Conditions).
• Legal obligation: Identity verification (KYC), anti-money-laundering checks, and the retention of transaction records are required by applicable law and regulations.
• Legitimate interests: Fraud detection, security monitoring, platform analytics, and responsible gaming monitoring are carried out on the basis of omgbd's legitimate interest in operating a safe and compliant platform. These interests have been balanced against your rights and are not overridden by your privacy interests.
• Consent: Where omgbd sends you direct marketing communications by SMS or email, this is done on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time by contacting [email protected].

6. Sharing Your Data with Third Parties

6.1 Payment Service Providers

To process your deposits and withdrawals, omgbd shares necessary transaction data with the relevant payment service providers, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and the card networks Visa and Mastercard. Each provider processes data under its own privacy policy and applicable financial regulations.

6.2 Game Providers

When you play a game supplied by a third-party Game Provider (such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, or Spribe), omgbd shares the minimum data necessary to authenticate your session and record the game outcome — typically a hashed player identifier and stake/result data. Game Providers are contractually prohibited from using this data for independent marketing purposes.

6.3 Identity Verification Partners

omgbd may engage specialist third-party identity verification services to assist with KYC processing. These partners process identity documents under strict data processing agreements with omgbd and are permitted to use your data solely for verification purposes.

6.4 Legal and Regulatory Disclosure

omgbd may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities where required to do so by applicable law, a valid legal process, or to protect the rights, property, or safety of omgbd, its players, or the public. Such disclosures will be limited to the minimum data necessary and will be documented internally.

6.5 No Sale of Personal Data

omgbd does not sell, rent, or trade your personal data to any third party for their independent marketing or commercial purposes. Any data sharing arrangement beyond those described above requires your explicit prior consent.

7. Cookies and Tracking Technologies

omgbd uses cookies and similar tracking technologies on the platform to support essential site functionality, maintain your login session, remember your preferences, and gather anonymised analytics about platform usage patterns. Cookies are small text files placed on your device by your browser when you visit omgbd.ws.

The types of cookies used by omgbd include:

• Strictly necessary cookies: Required for the platform to function. These include session cookies that maintain your authenticated login state throughout your visit. You cannot opt out of strictly necessary cookies without disabling the site entirely.
• Performance and analytics cookies: These collect anonymised data about how players navigate and interact with the platform, helping omgbd identify areas for improvement. No personally identifiable information is transmitted via these cookies.
• Functional cookies: These remember your preferences (such as language settings or display preferences) to provide a more personalised experience on subsequent visits.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may impair the functionality of the omgbd platform, including the ability to log in and maintain your session.

8. Data Retention

omgbd retains your personal data for as long as your account remains active and for a further period following account closure as required by applicable law and our internal data governance standards. Specifically:

• Account and identity data is retained for a minimum of five years following account closure to comply with anti-money-laundering and record-keeping obligations.
• Financial transaction data (deposit and withdrawal records) is retained for a minimum of seven years in accordance with financial record-keeping requirements.
• KYC documents are retained for a minimum of five years after the end of the customer relationship.
• Customer support correspondence is retained for two years following the resolution of the relevant query.
• Marketing consent records are retained until you withdraw your consent and for a further period as evidence of the consent given.
• Anonymised and aggregated analytics data may be retained indefinitely as it cannot be linked back to any individual.

Upon expiry of the applicable retention period, omgbd will securely delete or anonymise your personal data using industry-standard data destruction methods.

9. Security of Your Personal Data

omgbd implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the omgbd platform.
• Encryption of sensitive data fields (including identity document scans and payment references) at rest in our database infrastructure.
• Strict access controls ensuring that only authorised omgbd personnel with a business need can access personal data, subject to role-based permissions.
• Regular security assessments and internal audits of data processing systems.
• Pseudonymisation of player identifiers in analytics and reporting systems wherever practicable.
• Mandatory security training for all omgbd staff who handle personal data.

While omgbd takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You play an important role in keeping your account safe: use a strong, unique password for your omgbd account, enable two-step SMS verification, and never share your credentials with anyone. If you believe your account security has been compromised, contact [email protected] immediately.

10. Your Rights Over Your Data

As a data subject, you hold the following rights with respect to your personal data processed by omgbd. To exercise any of these rights, please submit a written request to [email protected]. We will acknowledge your request within five BST business days and endeavour to fulfil it within thirty calendar days.

• Right of access: You have the right to request a copy of the personal data omgbd holds about you, along with information about how it is processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to restriction of processing: You may request that omgbd restricts the processing of your data in certain circumstances, such as while the accuracy of data is being contested.
• Right to data portability: Where processing is based on your consent or the performance of a contract and is carried out by automated means, you may request that omgbd provides your data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your data where that processing is based on omgbd's legitimate interests, including the use of your data for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

Please note that some of these rights are subject to exceptions and limitations. For example, omgbd cannot erase data that is required to be retained by applicable law, and cannot provide portability of data that is not processed by automated means.

11. Children and Minors

The omgbd platform is strictly intended for individuals aged 21 years and above. omgbd does not knowingly collect or process personal data belonging to persons under the age of 21. If you have reason to believe that a minor has registered an omgbd account or that omgbd has inadvertently collected data from a person under 21, please notify us immediately at [email protected].

Upon receiving such a notification, omgbd will investigate the matter promptly and, if confirmed, will close the account, delete all associated personal data to the extent permitted by law, and void any transactions conducted via that account. omgbd reserves the right to retain a minimal record of the incident for compliance and legal defence purposes.

12. Changes to This Policy

omgbd may update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the scope of the platform's services. The "Last Updated" date at the top of this document will be amended whenever a substantive change is made.

Where a change is material — meaning it significantly affects the way omgbd processes your personal data or the rights available to you — omgbd will notify registered account holders via SMS or in-platform notification prior to the change taking effect. For non-material updates (such as clarifications of existing language), publication of the revised policy at omgbd.ws/privacy-policy is sufficient notice.

Your continued use of the omgbd platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the update. If you do not agree to a material change, you should cease using the platform and may request account closure by contacting [email protected].